And the ones that were decent were never the same twice. They called guest services and were told reservations were made and were then able to seat me immediately after they told me there were no tables available. A total waste of your money. Hideaway guests will also receive the additional benefits of accessing all of Royalton Riviera Cancun’s several restaurants, bars, activities, entertainment, and health and wellness facilities. Talk about trying to save money. Food was only ok. For a 5 star hotel not even close with food. We continuously strive to meet the needs and expectations of our guests; therefore, your feedback is very important to us. Hideaway at Royalton Riviera Cancun is an all-inclusive resort that boasts luxurious Junior, Swim Out, Honeymoon and Presidential Suites with premium DreamBeds™ and other exclusive amenities DMCA Policy Hotel Details Amenities Accommodations Dining Activities TripAdvisor Reviews; Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. Yes, free parking is available to guests. 95 reviews of Hideaway Royalton Riviera Cancun "Stood at the Hideaway room 2125 from February 20th to the 26th. Royalton Riviera Cancun from Mapcarta, the free map. Spa services were expensive Overall super experience!! Illegal dug activities take place on site by staff. Ok all inclusive. Finally had them on Monday. We stayed in the adult only side. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. First the pluses. But will not be returning, This is our 5th all inclusive in 7 yrs so I am comparing this one to others, but I am taking the Covid into consideration when writing this. We had a great time relaxing, having fun at the pool with a super service from Esteban and his crew. *17 miles from Wet'n Wild The staff is always great. Luxury regards Alfonso Lopez General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Hideaway At Royalton Riviera Cancun, Hideaway At Royalton Riviera Cancun Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Hotels, Puerto Morelos All Inclusive Family Resorts, Hotels near Galeria Arte Zissimo arte contemporano. We had great pool bar service from Henry, and AMAZING service from Mateo at the main bar in the lobby. more. I loved the shower! Hideaway At Royalton Riviera Cancun Features, Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, Puerto Morelos 77500 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. They were watered down. Own or manage this property? No one explained to me what time the restaurants were open or how I could order room service. Much appreciated. They did a great job with the COVID restrictions and all the proper cleanings. Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities. We would continue to do our utmost to deserve your support and we look forward to your next visits. See 6,533 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Asked for mini beers all week. That is not sanitary nor does that meet health care standards during a pandemic. *22 miles south of Cancun Beach crew was working hard everyday. Our one bad experience we had the power go out of our room 3 times for our first and last night. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. This is the version of our website addressed to speakers of English in the United States. able to eat at the marina restaurant. Negotiating is key! On New Years the place was at least 75% capacity and all diners were open. Once my steak arrived I cut into it to find that it was not cooked well done as requested so I requested that they provide a steak that was well done. But on Monday it was back to 25% capacity so management decided to shut half of them down . View on a Map TripAdvisor Traveler Rating Based on 14609 reviews. Now $245 (Was $̶3̶8̶7̶) on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. Food was pretty good with good variety of restaurants. Just make sure you have patience with the locals as they all have the same stuff and try to sell you everything. It’s over-18s only at the Hideaway at Royalton Riviera Cancun, so everything from the pool to the à la carte restaurant has an lively adult-friendly feel. Butler service in Diamond Club was worth it!! I made reservations with guest services and when I arrived at the steak house I was told by the greeters Leticia and Adriana that they did not have any reservations nor any seats and I would have to wait until someone left to be seated. The Hideaway at Royalton Riviera Cancun is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya. Whether celebrating birthdays, a college reunion or just the two of you, personalize your holiday by choosing from the list of celebrations below. Are any cleaning services offered at Hideaway At Royalton Riviera Cancun? The Royalton is anything but Royal in my opinion. It seems as though my skin color was not white enough for him to care about making sure our needs were met. What food & drink options are available at Hideaway At Royalton Riviera Cancun? Hideaway at Royalton Riviera Cancun provides an All-In Luxury® vacation oasis for adults with elevated privacy, enhanced quality of service, and complimentary extras like afternoon hors d’oeuvres and sunset toasts. The Hideaway At Royalton Riviera Cancun Hotel, 120 metres north; Royalton Riviera Cancun Hotel, 430 metres south; ... excluding photos, directions and the map. You sure didn't give me a break on my price. Unwind in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and a selection of in room premium spirits. So we had to change our reservations. Location Carretera Federal 307 Tulum-,Cancun KM 332,150,SM31 No part of the content may be reproduced or transmitted in any form or by any means without explicit permission of the site author. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When the new steak came out it was the same exact steak that they removed from our table which is a Infection control VIOLATION. Room was impeccable everytime with two jacuzzis. Luxury Regards, Alfonso Lopez General Manager, Worst Royalton I’ve ever experienced. - See 6,531 traveller reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. The restaurants are also great. Claim your listing for free to respond to reviews, update your profile and much more. I. also suggest taking a day off the resort to go to the Market. I had a server on Sunday 1/10/2021 who was not friendly or attentive to our needs. See 6,533 traveler reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. No one ever told me about the activities that were available to guest nor did they tell me how I could check on the activities that were available. Top room amenities include a minibar, air conditioning, and a flat screen TV. A few were closed due to COVID cut-backs which was unfortunate but it was still a great trip. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,521 traveller reviews, 7,182 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. From the first time I arrived at this hotel I. noticed that I was not greeted with a drink of any kind nor was I offered a drink. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Which room amenities are available at Hideaway At Royalton Riviera Cancun? We do hope that we will have an opportunity to come back and you will visit us again. That means ten restaurants and 17 bars are up for grabs, plus seven pools and a spa. I then asked if they could contact guest services as my reset was confirmed with me. Saul Esquivel became our highlight waiter in the Diamond Club session. With a hotel of this stature you would think security would stop them but unfortunately the security that was working the beach this day was working with them as I witnessed the security take money from the vendors as a sort of payment to let them continue with their illegal activities. Was it regular menu or as they called it a gala dinner? Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,531 traveler reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Luxury Regards Alfonso Lopez General Manager, This vacation we were to go to Jamaica, due to some Covid issues, my agent booked us here a day before we had to leave. ¡Coupon Available!It applies when your payment. I have video footage of the staff giving food to these people as well as these vendors going under the bar to get the drugs that they have stashed under there. 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