Got an oops error message. - #MI6 choreographed @BritishGas van/smart meters not working @Rosen89499722 Hi Rosen, thanks for your tweet. Both me and my mum can log into other banks without any problems, @santanderukhelp If you email twitter@santander.co.uk with the issues you've experienced. We'll be able to chase this up for you, please email twitter@santander.co.uk and we'll be in touch. @shaunmcilroy ^EH, @santanderukhelp @Mk011984 We don’t live in the dark ages anymore. Can you try uninstalling your Santander app and reinstalling it to see if you can log on? This is the help page describing what they'e done. @CockerellHayley Hi Hayley, thanks for your tweet. Please call on 0343 222 6666. NOT 3 days! @santanderukhelp @HelenGazard87 I installed another app on my wife's phone, samsung labs(something possibly to do with her her gear fit update). is the email bblstopupenquiries@santander.co.uk working ? ^CM, @ChadIssac_ Santander's 123 Lite Account will pay up to 3% cashback on household bills. ^CM, @AlisonWlearning Hello Alison, unfortunately, one of our ships, Cap Finistère, experienced a technical issue which meant one rotation of sailings (Portsmouth-Santander-Portsmouth) over the weekend had to be cancelled. @santanderukhelp I have experienced this problem ever since you introduced OTP. @DuncanRatley @brilliant_tours Yes, Check to ensure I hadn’t been scammed, but it is reasonable to expect that I MUST be able to get my account reopened within an hour. Getting this through to your online chat is hopeless. @_TeaClub_ It was an account I've been sending to monthly for a few years now, but it seems that there was a bit of a delay in processing to Santander. @CoolhandSian ^CM, @ItsJustTamsin Hi Tamsin, thanks for getting in touch, we're sorry to hear of the issues you've experienced. ^CM, @rhysadams Hi Rhys, thanks for bringing this to our attention. @slcomerford Faster Payments transactions will arrive within 2 hours instead of the current three working days using the existing BACS system. Can you try uninstalling your Santander app and reinstalling it to see if you are able to access your app to authenticate this log on attempt? We will tell you on the transaction summary page if the payment was sent by Faster Payments. @nothingftmasses In such situations, we try to find alternatives for affected customers ^JE, Actually have had the most awful customer service from Santander on the phone today no one seems to be bothered or know what they’re actually doing would NOT recommend has left me very stressed on a Sunday @santanderuk @santanderukhelp @santanderukbiz. @santanderukhelp why can I not log into my online account without the app authenticating it?! Happy Germany? @kimmieminny Hi Sheron, we're sorry to hear of the issues you've experienced. We are still working and processing payments. ^CM. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Is there an issue with your server? @ktownniko @TSB And over here I'm a Santander guy. #Santanderdown @santanderukhelp. Is anyone else having a problem with their Santander account? Is Santander aware and trying to resolve it asap? Anyone else having a problem with clicking links and being told it’s a “bad request” and then getting chucked out? Do you have a bug bounty scheme? Jagga, @wolfrockholiday @santanderukhelp Hi. Just want others to know the poor service from Santander, @JamesAgar Heads up, Santander have a downtime period tonight from 10pm - 12am, payments between this period for Santander customers will likely be affected, any problems related or unrelated let us know, thanks! Are you having issues with santander banking app today? @rhysadams Hi Rhys, thanks for bringing this to our attention. Had nothing but problems... @santanderukhelp, @ChinnaJagga ^CM. We should have departed by now but instead are queuing for over two hours now and nothing seems to move. Hello. @PaulWestcott12 @markarenh @santanderukhelp I can log on to our Santander account online,when I go to the replacement card section it sends a code to my mobile. @ShadArzani @ShadArzani I'm sorry you weren't able to make the payment using your Santander cards. I’ve only been with Santander a month but by the sounds of it, it wasn’t worth the switch! ^CM. We'll be able to register a complaint on your behalf by emailing twitter@santander.co.uk. ^CM. Since there have been many customer requests for the mobile cheque deposit feature going back several years, is the delay due to a lack of Santander technical resources to deploy it, technical difficulty building it, regulatory issues or some other reason? @santanderukhelp Thanks for the reply. Paym is the UK’s mobile payments service that’s offered by Santander and 14 other banks and building societies. That's the issue, I think you have the right number but WRONG COUNTRY CODE. Can your wife try uninstalling her Santander app and reinstalling it to see if she can get past this screen? Only Santander. @santanderukhelp @santanderukhelp It does! @Anniegig Thanks. Just seems to be the Santander app that is not working. 1/2, @Stevemytwitacc Hi Steve, thanks for your tweet. Uninstalled new labs app, Clearing the santander app cache/storage and setting it up again worked. If you email twitter@santander.co.uk with the issues you've experienced. . The payment import facility allows you to upload a file of payment instructions in to the Santander Connect service direct from your own systems which has a number of benefits associated e.g. We aren't aware of any issues with this. ... That's exactly what I did with those chisellers at santander and they blocked my account. 00000010: The payment has been returned by the receiving bank as the Terms and Conditions of the … We aren't aware of any issues at the moment. It was the one thing that Santander were doing right until it closed down Hamilton, @santanderukhelp Can you try uninstalling the Santander app and reinstalling it to see if you are able to view these retailer offers? We're sorry to hear about this. @roones13 Hi Ben, thanks for your tweet. The support over yesterday and today was relatively impressive. We'd like to help. Since the launch of its innovation fund, InnoVentures, in 2014, Santander has invested heavily in a range of digital technologies. Santander insist it’s because of security checks & Transfer Wise are suggesting it’s because of a Xmas backlog ?? @santanderukhelp why can I not log into my online account without the app authenticating it?! That's the issue, I think you have the right number but WRONG COUNTRY CODE. @santanderukhelp I can log on to our Santander account online,when I go to the replacement card section it sends a code to my mobile. ^CM. Our Financial Services Register number is 106054. We'd like to help. I am surprised you are not aware of any issues with OTP as I have made previous complaints to Santander about the problems I have had with OTP . What are Faster Payments? Can you confirm whether the Santander branch is currently and what type of transaction you attempted? If you’re having problems with any of our services you’ll be able to see below if we know of any issues.When our services are running normally there could be isolated issues, for example a cash machine not working or a minor disruption to Online Banking in the early hours of Sunday morning when we often carry out maintenance. @david_hembrow Hey David, this issue is easily fixed. Please help us to protect our services for those of our customers who are most in need. Thanks. @micosmiling #Santanderdown @santanderukhelp. We aren't aware of any issues with this. 6th time trying to authenticate it and it’s still not working! Santander offers current accounts, savings, investments, loans, credit cards and other financial products. @santanderukhelp Is the Santander online banking down? @rygantrans72 Hi, thanks for your tweet. @acampanale We aren't aware of any issues at the moment. ^CM, @santanderukhelp W aren't aware of any issues at the moment. Never had a problem with online banking either M. @santanderukhelp Not using a VPN. ^CM. @santanderukhelp Hi again...I've tried again forwarding a phishing email to both smishing (as advised above) and phishing@santander.co.uk (as advertised on your website), both have bounced back. Any ideas? I switched to Edge and logged straight in. @MarkSandler Uninstalled new labs app, Clearing the santander app cache/storage and setting it up again worked. Morning. Can you try uninstalling the Santander app and reinstalling it to see if you can access it? Hello. Of Santander! Twitter Sorry for the delay in getting back to you. Would love to report the issue. Thanks. The app may have updated. My debit card details stored on the app are correct, but the credit card details are wrong and no one seems to know how to update the app with my correct card details. First is nationalization of Banco Santander. Yes, I have however the issue exists with other apps too. Faster payments are meant to be instant and at the worst 4 hours. #Santander @santanderukhelp, @AskNationwide can't log in to check my secure messaging as you apparently have a technical problem .I changed my address a month ago only to find out that it was only changed very recently . ^CM. There appears to be an issue with online banking. Santander UK plc. There is currently no access to the system via social media. I have an ongoing problem with the Santander app. 500 miles to Lloret de Mar. Can you try uninstalling your Santander app and reinstalling it to see if you are able to authorise this log on? @loraaadoh Would be good to know how long will this delay last. @AskNationwide can't log in to check my secure messaging as you apparently have a technical problem .I changed my address a month ago only to find out that it was only changed very recently . Can you try uninstalling the Santander app and reinstalling it to see if you are able to access your online banking? Can you try uninstalling your Santander app and reinstalling it to see if this resolves the issue? There is a HSBC and Nationwide close by you are better of banking with them, at the very least their banks are more secure this s##tshow We aren't aware of any issues at the moment. @santanderukhelp Hi, I can't log in to my Santander online account. @santanderukhelp @santanderuk why can't I use special characters on the new keyboard on santander app to log in! Still not showing and was sent over half hour ago. Take time and stress away from paying your monthly bills with help from Santander Bank. @santanderukhelp Hi Santander help, I think I have figured out what is happening here after a bit of trial and error. ^PH, @mitchell16031 I am sorry to hear of the issues you're experiencing. 500 miles to Lloret de Mar. @ItsJustTamsin Hi Tamsin, thanks for getting in touch, we're sorry to hear of the issues you've experienced. @TrueLayerStatus are you aware of any issues affecting Santander? I checked details twice, used two different browsers and two different Santander debit cards but got the same error. Anyone else having a problem with clicking links and being told it’s a “bad request” and then getting chucked out? ^PH, @santanderukhelp Santander and the flame logo are registered trademarks. Is Santander in trouble? ^CM. Registered Number 2294747. I hadn't been using Santander recently, but today I tried to log in and a screen said it has sent a passcode - but to a broken mobile phone that I have been repeatedly trying to persuade Santander to remove from my account for about 9 years! Since there have been many customer requests for the mobile cheque deposit feature going back several years, is the delay due to a lack of Santander technical resources to deploy it, technical difficulty building it, regulatory issues or some other reason? Issue may be resolved by Santander sending a fax to her bank (you won’t do email) who uses a fax in 2020 ??‍♂️. Read More. Seems like a big disconnect somewhere. @bugpowderdust1 It’s ridiculous. @santanderukhelp Hi. Never had a problem with online banking either M. @Thedailygrail To see the latest opening hours and any other relevant information relating to your local branch, check out our branch locator. 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