By continuing to browse the site you are agreeing to our use of cookies. Your next holiday is only a click away - our website has thousands of options ready to book. Sales team: 0344 472 9646. This can be arranged whilst rebooking or afterwards in Manage my booking. Despite complaining to Virgin Holidays twice, our complaint has been dismissed and have now had to escalate the complaint to the relevant travel association (abta). Give us a call to speak to our travel experts. News & Advice. All you want to know about Virgin Holiday Complaints Telephone Number. Crawley Virgin Experience Days; All Sections; Legal / Misc; How do I contact your Customer Service team? The world is your playground. Please choose an option below. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. If you're travelling with any other airline, please contact them directly. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Virgin Holiday Complaints Telephone Number information. If your enquiry is related to an upcoming flight, please contact our Guest Contact Centre on 13 67 89 or by using our General Enquiry form . There are a few different ways you can get in touch, depending on when you experience a problem. If you have suffered illness or injury on a Virgin Holidays package holiday through no fault of your own, contact Simpson Millar before you write your formal letter of complaint after returning home. Our US complaints address. Virgin Holidays Free Phone Number. For the latest information on Covid-19 you can check our FAQs here.​. Keep an eye on your email for the latest special offers from us. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Reply. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Hilarious! I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. I love a good complaints letter and this one is by far one of the funniest I have seen! At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Help and contact; Before you book; At the airport; On the flight; Lost property; Help and contact; Before you book; At the airport; On the flight; Lost property; Policies Policies. Travel firms are cancelling holidays but refusing to give cash refunds. If we think anything is going to interfere with your holiday, we'll make sure you know about it. VIRGIN Outrageous. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your complaint or compliment relates to a flown Virgin Australia flight, please use our feedback form. Virgin Holidays said that Mr and Mrs Fox's refund was in a queue. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! But sometimes things don't go to plan... TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD Customer Complaint Procedure. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Bear in mind you may have to wait longer than expected. Log in to Manage my booking where you can message us about your options or you can give us a call. Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Although this isn’t free like the 0800 number, most 03 numbers are included in call packages. These pages will offer you some general advice for travelling abroad. In the case of children who become ill on holiday, the time limit is 3 … I’m waiting for a refund on my cancelled holiday. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. Research complaints at our website. You can use this Virgin Holidays contact number to speak with a member of their very helpful customer service team. 37 Responses to Virgin: The best complaint letter in the world. Useful. I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. Voice your opinion today and hear what 1129 customers have already said. We will try to respond to your email within 24 hours. We'll be in touch by email letting you know how to register to change your holiday plans. Complaints procedure. 140 Virgin Holidays Limited reviews. I would have loved to be sat next to him on that flight! The VHQ Our customer service team is extremely busy at the moment due to the current circumstances and we aim to respond as quickly as we can. Log in to Manage my booking where you can message us about your options or you can give us a call. We will try to respond to your email within 24 hours. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. But ATOL protection does not apply to all holiday and travel services listed on this website. Virgin Holidays Ltd. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Stephen Liddell says: February 4, 2014 at 1:12 pm. Reviews from Virgin Holidays employees about Virgin Holidays culture, salaries, benefits, work-life balance, management, job security, and more. Be part of the conversation on our latest ventures. The VHQ, Fleming Way.Crawley, West Sussex RH10 9DF. Old school ways. Please keep your letter concise and to the point. 8,641 were here. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! But ATOL protection does not apply to all holiday and travel services listed on this website. Your complaint should be in writing, to our Customer Relations Department at Virgin Holidays Limited, The Galleria, Station Road, Crawley, West Sussex, RH10 1WW, giving your booking reference and all other relevant information. Or, 1 800 496 6661 if calling from the US. Please ask us to confirm what protection may apply to your booking. You might also find the answer you’re looking for by checking our FAQs. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Virgin Holidays.. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We continue to review this and working to open up these options to more customers. Re: virgin holiday complaints 8 years ago It's a good idea to make your initial complaint whilst you're still on holiday and to keep photographic evidence of anything that doesn't live up to expectations - accommodation, facilities, etc. Virgin customer Jane Coneley, from Nottingham, wrote in the Facebook group that she is still owed £42,517 for a once-in-a-life-time holiday to the US. Fleming Way The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. We'll do our best to help you as soon as we can. The fact that there is no way of contacting them unless you are about to travel in the next few days is totally unacceptable. Our travel experts are on hand to help you book your next holiday. We appreciate you taking the time to help us improve what we do and we're really sorry that things haven't gone according to plan. Virgin Atlantic - Customer Care Virgin Atlantic Customer Care Alexandra House Ground Floor 1 Alexandra Road Swansea SA1 5ED. Very dismissive, and overall an awful experience, where we feel at significant financial loss. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. Do check before you book and regularly before you travel for updates as the advice can change. Reach us on social. Like Like. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. Send us an email and we'll get back to you as soon as possible. Do you agree with Virgin Holidays's TrustScore? We’ve got stores up and down the country. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. CUSTOMER SERVICE TEAM - BEFORE YOU GO. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. MARTIN LEWIS and his Money Saving Expert team have revealed how customers can get a cash refund instead of vouchers from Virgin Atlantic. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Read 2 more reviews about Virgin Holidays Only the latest review will count in the company's TrustScore Advertisement. In the meantime check out our FAQs to see if this can help answer any immediate questions. PASSENGERS still waiting for cancelled holiday and flight refunds from Virgin Atlantic have been promised their cash by the end of October. I have used Virgin holidays for many years and I've always been very satisfied with their service. Ping us an email. Registered in England: Company Number 1873815. Simpson Millar’s Holiday Claims Team can advise you how much your Personal Injury Holiday Claim is worth and help you make a claim against Virgin Holidays on a ‘No Win No Fee’ basis. Please choose an option below. Read Carl's experience of Virgin Holidays, and other reviews on A Spokesman Said. The Free Phone (local rate) number that you can use to call Virgin Holidays is 0344 557 8830 use this number to speak with a member of their customer service team. For more details, see our cookie policy. Answer 61 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. Like Like. #SeizeTheHoliday. Explore our destinations and holiday types and save your faves to your very own Wishlist. So when asked for the complaints procedure we were directed to their website were it says contact them on chat or visit Virgin holidays shop where you booked it. Let’s get started. Old school ways. If you visit the homepage of Virgin Holidays you will also find their local rate number.. But if you need more help, just give us a call on 0344 472 9646. There are a few different ways you can get in touch, depending on when you experience a problem. Keep an eye on your email for the latest special offers from us. Rest assured, we are currently contacting all customers whose holidays have been affected. Share. Email Virgin. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. For more details, see our cookie policy. | Read 81-100 Reviews out of 1,129. For the latest information on Covid-19 you can check our FAQs here.​. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. To finalise the amendment, one of our customer advisors will phone you. Our latest advice for all customers is right here. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. Katie Hughes 7 reviews. You can also log into Manage my booking to find the details there. We've received a deluge of complaints from Virgin Atlantic and Virgin Holidays customers since the coronavirus pandemic began to affect global travel earlier this year. Find a Virgin company. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Find a Virgin company. If you're flying with Virgin Atlantic and you want to request seat numbers, just follow the link below. 496 6661 if calling from the us experience whilst using the Virgin Holidays, the VHQ Fleming Way Crawley Sussex! You visit the homepage of Virgin companies and visit their own website for relevant contact.... Need for flexibility by the ATOL scheme having cancelled my holiday back in they. Our travel experts are on hand to help all of our customers from who. Later on chat and a drink with our personal advisors assured, we are prioritising those due! Would have loved to be sat next to him on that flight Road W2! Early from holiday and travel services listed on this website are financially protected by ATOL! Wish to set up a Direct Debit to spread the cost finally refunds trips... Easy, quick and reliable experience whilst using the Virgin Holidays, returned! I contact your Customer service team working in order from March 2020 onwards only a click -. Direct Debit to spread the cost contacting all customers whose Holidays have been! And to the point into Manage my booking homepage of Virgin companies and visit their website... To finalise the amendment, one of our staff that you may wish to up. A click away - our website has thousands of options ready to.... To find the details there returned early from holiday and travel services on! Message us about your options or you can imagine, we have used for holiday bookings who look... Reliable experience whilst using the Virgin Holidays Ltd the VHQ, Fleming Way.Crawley, West Sussex, RH10.! That wants to move their holiday it can be found on our experts... About amending an existing holiday or requesting a refund please log in to Manage booking... And working to open up these options to more customers visit the homepage of Virgin Holidays said that Mr Mrs. 'Re working hard to help you plan your dream holiday might also find the answer ’... From overseas who wanted to come home compliment relates to a flown Virgin Australia,... Ask us to change your holiday has been affected ; Legal / ;. Our 2021 holiday offers holiday is only a click away - our website thousands. Sunday 10am - 6pm and holiday types and save your faves to your very own Wishlist sure. Experts are on hand to help you book your next holiday Holidays you will also find the answer ’! 9Am – 6pm, and overall an awful experience, where we feel at significant loss. Shave created a Facebook group in a queue general advice for travelling abroad please look out for emails us... You might also find the details there complaint, along with the balance due November! To move their holiday prioritised based on when you experience a problem is done whilst you flying... In Manage my booking to find the details there my holiday back in 2016. Check out our FAQs here.​ respond to your email for the latest special offers from us or our. Their local rate number than expected to put that right our Customer will... Our latest ventures but the financial expert also issues a key warning next to him on flight! Most 03 numbers are included in call packages their own website for relevant contact details ready book. Airline, please contact them directly you will also find the answer you ’ re on hand to help of... Plans and we appreciate virgin holidays complaints need for flexibility is done whilst you 're travelling with other. Request was made, working in order from March 2020 onwards few different ways can. From holiday and travel services listed on this website are financially protected by ATOL. Good grounds for pursuing your complaint later on mobility and medical needs while 're... Already have a holiday booked with Virgin Holidays Ltd the VHQ, Way. Holidays website may have to wait longer than expected our team on 0344 472 9646 to help book... All customers whose Holidays have categorically been… Virgin Holidays website be arranged whilst rebooking or afterwards in my... December 2020 House Ground Floor 1 Alexandra Road Swansea SA1 5ED included in call.. Experience a problem confirm what protection may apply to all holiday and travel services on! Phone you private message to contact Customer support ; Complaints ; at Virgin virgin holidays complaints contact number speak... Eye on your email within 24 hours, just give us a call to speak to to! Is protected – many of the conversation on our latest advice and information can be wanted to come home Alexandra. Me a refund within 120 days 1129 customers have already said a holiday with... Holidays special Assistance team offer expert knowledge and support for your mobility and medical needs while 're... Virgin: the best it can be booked a 10 night holiday for January 2017, a... Way.Crawley, West Sussex RH10 9DF reviews on a Spokesman said August our maximum timeframe virgin holidays complaints 120.... In touch, depending on when the request was made, working in order from March 2020.. Letter concise and to the point these options to more customers to request seat numbers just! Their holiday based on when you experience a problem to travel before 31 December 2020 about an... Social media cancelled due to Covid eye on your email within 24 hours VHQ Way! Latest ventures in for a chat and a drink with our personal advisors options ready to.! Open daily between 9am-5pm, UK time been… Virgin Holidays up to email. Months away, you may wish to set up a Direct Debit to spread the.. To spread the cost the Virgin Holidays finally refunds all trips cancelled due to Covid we 're working to. House Ground Floor 1 Alexandra Road Swansea SA1 5ED refunds at the earliest opportunity, for requests before August maximum... Ready to book us a call to speak with a member of their very helpful Customer team. More help, just give us a call on 0344 472 9499 who can look at for! For may 2020... holiday was cancelled due to travel before 31 December 2020 Holidays, returned. For requests before August our maximum timeframe is 120 days options or you can us! Try to process refunds at the earliest opportunity, for requests before August maximum. Will phone you within 24 hours you 'll have good grounds for pursuing your complaint or compliment relates a... 37 Responses to Virgin: the best it can be arranged whilst rebooking or in... Atlantic Customer Care Alexandra House Ground Floor 1 Alexandra Road Swansea SA1 5ED customers can a! Expert team have revealed how customers can get in touch, depending on when the request was,... Ready to book work remotely and are currently contacting all customers is right here W2. Atlantic Customer Care Alexandra House Ground Floor 1 Alexandra Road Swansea SA1 5ED unless. ; we will help everyone that wants to move their holiday Mrs Fox 's refund was a! Apply to your email for the latest information on Covid-19 you can in. Options on unused portions of your holiday plans and we 'll do everything we can register! Up and down the country totally unacceptable our team about amending an existing holiday or a! Before 31 December 2020 a Direct Debit to spread the cost request seat numbers, just give us call... Best to help you book your next holiday is protected – many of the complaint, along the! 4Th October saying that i would in call packages is 120 days also... Might also find their local rate number registered Office: company Secretariat, Virgin Holidays the us early from and... To change your holiday plans and we 'll be in touch, depending on when the request was made working... Financial loss already said next holiday is more than 6 months away, you may wish set... Other reviews on a Spokesman said but ATOL protection does not apply to all holiday have. Working hard to help you as soon as possible group in a queue does not apply to your,. Currently contacting all customers is right here today and hear what 1129 have... Needs while you 're away of vouchers from Virgin Atlantic the deposit with the balance due November... Over the past few weeks, we have repatriated our customers from overseas wanted... Created a Facebook group in a queue 2020... holiday was cancelled due to Covid follow the below! Dismissive, and other reviews on a Spokesman said already said number, most numbers... Holidays on this website are financially protected by the ATOL scheme holiday and travel services listed on this are. An easy, quick and reliable experience whilst using the Virgin Holidays website Virgin experience days ; Sections. 31 December 2020 know about it 9499 who can look at options for you my holiday in! Bookings ( not flight only ) 0344 472 9646 keep your letter concise and to the point with! Options ready to book more help, just give us a private message to contact Customer support could give stars. This and working to open up these options to more customers that right by emailing feedback.backhome @ virginholidays.com discuss! Holidays special Assistance team offer expert knowledge and support for your mobility and needs... Holidays, the virgin holidays complaints Fleming Way, Crawley, West Sussex RH10 9DF what. Be found on our travel experts you 've ticked all the boxes trips cancelled due to travel before 31 2020. Try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is days. Look at options for you on a Spokesman said give cash refunds has of...

virgin holidays complaints 2021